Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Provides leadership for data analysis and quality improvement for Mayo Clinic Enterprise Quality measures and regulatory activities such as US News & World Report, CMS, Core Measures and others. Serves as primary QPA contact for data analysis/reporting. Presents Quality topics as well as data analysis/reports to leadership committees as needed. Provides leadership level analysis for strategic and operational quality driven activities from the practice. Applies basic predictive analysis for complex quality projects. May facilitate/co-facilitate quality improvement efforts and applies improvement methodologies (including lean, six sigma, TQM, human factors design, other tools/methods) to increase efficiencies, decrease costs, reduce variability, uncover cause/effect, reduce errors/defects and involve all appropriate personnel. Understands and considers both business/practice and technical needs of customers. May also provide clinical expertise and consultation to support quality measurement and analysis for specific clinical areas. Defines/documents business requirements and objectives and applies analytical thinking and discipline while collaborating with other quality team members to translate into a development and change management plan. Implements the plan with the goal of providing a quality deliverable/product or process that meets the objectives and aligns with quality standards. Acts as a change management leader for Quality Management Services, institutional and enterprise priorities. Demonstrates excellence in correspondence and in-person communication. Works in partnership with customers/stakeholders (internal/external) to develop a solid knowledge base of needs/methodologies to support both routine/ad hoc requirements and requests and ensures alignment within the organization (institutionally and at the enterprise level). Engages in performance improvement (QI) teaching and coaching in the classroom, in collaborative settings and on an individual basis as needed. Advises educational/curriculum development activities as needed. Promotes innovation across the institution/enterprise by helping teams identify ways to improve services/strategies. Independently coaches and/or manages moderate to difficult QI initiatives at the local, institutional and/or enterprise level. Demonstrates commitment to professional growth through focused continuing education, mentor relationship and peer review. Submits/publishes expertise-related articles in continuous quality improvement, scholarly, or peer-reviewed journals and/or presents at nationally-recognized conferences as opportunities arise. Demonstrated knowledge and application of QI methodologies with proven ability to successfully facilitate and lead QI teams. Knowledge/experience within all shields of Mayo Clinic is preferred. Flexibility, innovation, creativity, expert communication and strong leadership skills are necessary characteristics of the successful candidate.
*This position is Hybrid, individual must live within driving distance of the Rochester campus
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
QualificationsMaster's degree in one of the following fields with an emphasis in quality/operations: nursing, business administration, healthcare administration, systems engineering, organizational development, human factors or similar field plus 5-7 years of relevant experience, with specific emphasis in: quality/performance improvement, customer service, systems analysis, group leadership and facilitation, interpersonal communication and team building, OR Bachelor's degree in same fields plus 7-10 years of relevant experience. Candidates with a healthcare background are preferred. Strong knowledge of data warehousing, data modeling and integration, and analytical tools such as Business Objects, Crystal Reporting, SQL Script, Tableau, or similar programming and analytical tools is preferred. Technical expertise and proficiency in use of office and process improvement related tools, such as MS Excel, Word, Access, Project, Visio or other process mapping software, statistical and survey packages is required. Knowledge and solid understanding of, and demonstrated experience applying continuous quality/service level improvement concepts. In-depth understanding of human relations, group dynamics, change management, and quality/performance improvement methodologies. Knowledge of management principles and techniques, problem-solving methodologies and analytic techniques. Knowledge of statistics, data analysis and graphic displays of information. Excellent oral and written communication skills. Ability to independently manage multiple projects and priorities, skilled at consulting and working collaboratively with Mayo Clinic staff of all levels. Other abilities include flexibility, change agent, and proven ability to engage others. Encourages and stimulates innovative thinking under adverse conditions and short deadlines. Demonstrated ability to lead large, complex, multi-disciplinary projects effectively and provides support and/or services as a member on institutional committees. Understanding and experience with broad set of methodologies and projects. In-depth understanding of core institutional processes. Exceptional time management, communication and facilitation skills. Current on healthcare trends and institutional changes. Serves as mentor for Quality Performance Analyst level I & II staff. Viewed as QPA "expert" for technical (methodologies, tools), institutional, and healthcare issues. Certified Professional in Healthcare Quality (CPHQ) preferred (or similar Quality Certification).
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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