Job Description
Title: Account Manager
Classification: Exempt
Manager: VP of Revenue and Account Management
Duties: The Account Manager (“AM”) is an integral member of Axiom’s Sales Department (“Sales”). The AM is primarily responsible for maintaining client relationships and leveraging business relationships to increase revenue with existing clients. The AM will maintain Mid-Market accounts with annual revenue between $25,000 and $50,000. Additionally, the AM will have other duties and responsibilities as determined from time to time by the VP of Revenue and Account Management.
Essential Functions: The essential functions of the AM are to:
- Manage entire sales cycle and account management process for individual client accounts serving as the lead point of contact; build and maintain strong, long-lasting client relationships; establish consulting style relationship that provides additional resources and training
- Cultivate new business opportunities with existing clients and/or identify areas of improvement to meet or exceed client expectations by applying knowledge of Axiom’s products to match needs of clients
- Answer inquiries and concerns from clients regarding products, and services and their uses
- Provides information, quotes, credit terms, and other bid specifications to clients, negotiates prices, terms of sales, and/or service agreements; prepares contracts and ensure timely and successful delivery of our solutions according to client needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; prepare reports on account status
- Collaborate with members of Sales Department to identify and grow opportunities within existing client accounts and provide the necessary support to win the business
- Collaborates with Implementation and Operations personnel to confirm that products and services are implemented properly
- Meet or exceed quarterly revenue quotas and activity expectations such as weekly, monthly or quarterly maintenance checklists, meetings set and Salesforce activities
- Responsible for quarterly business reviews for all key clients in book of business including utilization review
- Forecast and track key account metrics (e.g. program KPI’s, quarterly sales results and annual forecasts)
Qualifications: The successful candidate should have a combination of demonstrated experience and education that is equivalent to 5 years with a focus on account management or related fields.
Physical Requirements: - Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required,
- Ability to uphold the stress of traveling,
- This position may be hybrid or remote; however, regular, predictable attendance is required.
Additional Information: Must be willing to travel up to 25%.
Job Tags
Full time, Remote work,