Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting our  People First . Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid  Time Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview:

We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Audit Clerk will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.

Every day is different, but you’ll mostly:

• Assist and oversee all front desk and audit functions, on the overnight shifts.
• Balance Food & Beverage outlets and post front office accounts.
• Distribute daily reports and other requested documents.
• Follow checklists to ensure all duties are completed; sign and date each checklist nightly.
• Collaborate with staff to resolve guest requests and inquiries.
• Handle guest check-ins, check-outs, and address any issues or concerns.
• Communicate effectively with bell staff, drivers, and housekeeping.
• Manage house/cash bank and deposit keys.
• Obtain and verify essential guest information, ensuring accuracy and completeness of records.
• Assign guest rooms according to reservation requirements.
• Maintain and update the Front Desk logbook.
• Check for guest mail or messages and ensure delivery.
• Inquire about guest satisfaction and listen attentively to comments.
• Thank guests for their stay and assist with future reservations.
• Oversee the issuance of department keys and maintain a corresponding log.
• Ensure timely delivery of wake-up calls and express checkout bills.
• Be knowledgeable about hotel emergency procedures.
• Adhere to all hotel policies and procedures, including any changes.
• Perform reasonable tasks as requested by management.
• Maintain computerized hotel systems.
• Handle major guest complaints and disturbances.
• Provide training, guidance, and advice to night employees.
• Cover shifts for sick or absent employees.
• Request and manage inventory of supplies for audit staff.
• Report any discrepancies (physical, financial, or personal) to management.
• Provide in-room dining services if needed.
• Other duties as assigned.

Qualifications:

• Education: High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.
• Experience: At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous hospitality experience is required.
• Prior systems: Opera knowledge preferred but not required.
• Skills and Abilities:

• • • Good working knowledge of hospitality accounting systems.
    • Ability to read, write, and speak English effectively.
    • Sound judgment and decision-making skills.

  • Additional Information:

    • All employees must maintain a neat, clean, and well-groomed appearance.
    • The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.
    • Must be able to obtain a valid WA Food Handler’s card within 30 days.

• Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

  What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

  To care for you and your family, we also offer a comprehensive benefits program.

  Your financial well-being:

  • Competitive Salary
  • Competitive Matching 401K
  • Basic Life and Accidental Dismemberment Insurance
  • Basic Long-Term Disability Insurance
  • Life Insurance buy-ups

  Your/your family’s health care:

  • Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
  • Express Scripts Online Pharmacy
  • Health Savings Account
  • Healthcare Flexible Saving Account
  • Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
  • Supplemental Short-Term Disability Insurance
  • Employee Assistance Program
  • Pet Insurance through Figo

  Your time off:

  • Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
  • Paid Time Off
  • Paid Holidays

  Your day-to-day:

  • Commuter benefits
  • Delicious free shift meal at our employee cafeteria
  • Stellar back-of-house facilities
  • Dry cleaning for uniforms and work attire
  • Support, training, and mentorship from management
  • Employee Recognition Programs
  • Career growth opportunities

  Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

  We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

  So, join us and you’ll become part of our hotel family.

Compensation Range: The compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.

Job Tags

Full time, Temporary work, Local area, Worldwide, Flexible hours, Shift work, Night shift,

Similar Jobs