Job Description
SUMMARY
Provide exceptional customer service while assisting lodging guests with check-in, check-out, and inquiries. Process payments and provide resort and area information. Maintain professionalism and a positive attitude while ensuring guest satisfaction. As a customer-focused organization, a crucial part of each employees job is to get and keep guests. A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity.
A key part of every employee's job is to serve as a Targhee ambassador, engaging the guest at every opportunity. During your employment.
EMPLOYEE PERKS
Funefits - The Perks for Grand Targhee Employees!
Employee Winter/ Summer Season Pass Reciprocal Skiing/ Mountain Biking at Area Resorts Free Buddy Ski/LiftPasses Food and Beverage Discounts Free Employee Shuttle Discounts on Skiing/ Mountain Biking Lessons Retail and Rental Discounts Lodging Discounts Off Mountain in Town Discounts at Retailers, Restaurants, and more! To view a complete list of Employee Perks, please visit our website.
ESSENTIAL DUTIES AND RESPONSIBILITIES Including the following. Other duties may be assigned.
Check lodging guests in and out.Answer phones and direct calls appropriately and answer guest inquiries.Take payments from guests and explain billing details.Provide customer service, resolve guest issues, or escalate concerns to the Lodging Manager.Cross-sell other resort products.Process sales for lift tickets and sundry items.Provide resort and area information to visiting guests.Working holidays and weekends as required.Job sharing and flexibility are required.Complete all other assigned duties, including verifying reservations, light cleaning, running reports, and assisting with other projects as time permits.
RESPONSIBILITIES TO SAFETY
Protect the safety of self-workers, and Grand Targhee Resort guests.Report any potentially harmful equipment or situations to the immediate supervisor without delay.Report safety-related accidents and incidents at once to immediate supervisor.Follow all company and department safety policies and procedures.Operate equipment safely so that it will not lead to injury to yourself or others.Drive in accordance with the law and Grand Targhee Resort policies.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities with staff.
WORK SCHEDULE & COMMITMENT
Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.
WORK SCHEDULE & COMMITMENT
Due to the nature of the recreation industry, we are in operation seven days a week. This includes weekends and holidays and there is no guarantee of hours. Flexible working hours may be required based on the business levels.??
EDUCATION and/or EXPERIENCE
High school diploma or GED preferred.Previous guest service experience preferred.Experience working with computers, including sales databases, Word, and Excel.Proven problem-solving skills.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?
MATHEMATICAL SKILLS
Basic math skills including addition, subtraction, multiplication, and division.?
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.?Ability to write routine reports and correspondence.? Ability to speak effectively before groups of customers or employees of an organization.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to risk of electrical shock and risk of radiation. The employee occasionally works near moving mechanical parts and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and extreme cold. The noise level in the work environment is usually moderate.
Note: This job description is not intended to be an exhaustive list of all duties,
responsibilities, or qualifications associated with the job.
Job Tags
Permanent employment, Full time, Summer work, Seasonal work, Job sharing, Immediate start,