Job Description

**"We enable greatness in people and organizations everywhere.** " FranklinCovey (NYSE: FC) is the workplace of choice for _Achievers with Heart_ . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the _Leader_ _in Me_ membership, which is designed specifically for our Education Division. Enterprise clients include _Fortune 100_ ,  _Fortune 500_ , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions. To learn more, visit franklincovey.com . **Title:** Education Success Partner - Account Manager **Payroll Title:** Education Success Partner **Division:** Education K12 Sales **Status:** Full-Time Exempt **Reports To:** Manager, Client Success **Location:** Remote - Anywhere in the Texas, Arizona, or Nevada areas **Compensation:** Anticipated compensation for this role includes a base of $65-75k* plus variable pay up to $15k. At FranklinCovey Education, we believe every child has the potential to lead-and every educator deserves the tools to help them get there. Through our flagship solution, _Leader in Me_ , we support thousands of K-12 schools around the world in building a culture of leadership, character, and academic growth. If you're passionate about helping others succeed, and you thrive in collaborative, mission-driven environments - this could be your calling. **Job Summary** As an **Education Success Partner (ESP)** , you will be the trusted strategic advisor to a portfolio of K-12 schools implementing the _Leader in Me_ framework. Think of yourself as an **account manager, relationship builder, and thought partner** - all rolled into one. Your job is to ensure schools get lasting impact from our partnership by helping them stay on track, deepen implementation, and realize their vision for students and staff. You'll work closely with Franklin Covey client coaches and account executives to align products and services with school goals, while leading client relationships and driving success metrics like renewal rate, retention revenue growth, and school outcomes. This role is perfect for someone who is naturally curious, thrives on solving meaningful problems, and isn't afraid to roll up their sleeves to make a difference. **Essential Job Functions** **Manage a Portfolio of School Partners** + Drive Outcomes, Retention, and Revenue Expansion + Serve as the primary point of contact for each school-leading strategic check-ins, planning sessions, and renewal conversations. + Build and maintain success plans that reflect school goals, usage of FranklinCovey services, and key implementation milestones. + Monitor client health indicators and proactively identify roadblocks or risks, and work with your internal team to address them quickly.\ + Forecast renewal likelihood and help prepare accounts for long-term success. + Connect client progress to measurable impact-both culturally and academically. **Collaborate Cross-Functionally** + Partner with **FranklinCovey Coaches** to align delivery and consulting with school priorities. + Work with **Account Executives** to develop growth strategies, craft proposals, and coordinate renewal timing. + Work with **funding team** internally to identify funding opportunities and positiong with existing schools. + Communicate clearly across teams to ensure everyone is aligned and driving toward shared goals. + Partner with product teams to provide feedback and ensure client voice is elevated. **Fuel a Culture of Leadership and Learning** + Represent FranklinCovey values and live the principles of _The 7 Habits of Highly Effective People_ . + Attend internal team meetings, regional events, and symposiums that elevate your growth and client experience. + Contribute ideas, energy, and enthusiasm to a team that values excellence, trust, and collaboration. **We're looking for someone who is...** + **Curious and Driven** - You ask great questions, seek to understand deeply, and continuously learn. + **A Problem-Solver** - You can connect the dots, remove roadblocks, and help people move from stuck to successful. + **Resilient** - You handle change and challenge with optimism, focus, and follow-through. + **Goal-Oriented** - You know how to manage your time, your business, and your outcomes without constant supervision. + **Team-Minded** - You build trust quickly, communicate clearly, and care about shared success. **Basic Qualifications** This position requires ONE of the two qualifications below: + 3+ years of experience in a K12 Educator role (e.g. teacher, coach, school leader, administrator, or equivalent); or + 3+ years in client-facing roles that included responsibilities involving account management, customer success, implmentation, consulting, r equivalent. **Preferred Skills & Experience** + Comfort working with data, managing projects, and using CRM platforms (Salesforce preferred) + Excellent written and verbal communication skills + Familiarity with district-level initiatives and education funding + Ability to forecast renewals and report on account health Benefits include medical, dental, and vision insurance, 401(k), employee stock purchasing program, PTO, paid holidays, and more. Please visit franklincoveybenefits.com for details. *Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data. \#LI-Remote \#LI-AT1 Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration. **Employer Information** Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit . For more information regarding benefits in other locations, please email careers@franklincovey.com For an overview of our Interview Process, please visit . FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full **Equal Employment Opportunity** policies and **Nondiscrimination Provision.** Direct Reasonable Accommodation requests toaccommodations@franklincovey.com. For our Privacy Policy, please visit ( .

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