Job Description

Indrotec is seeking Call Center Specialists for a local school district transportation office. As a District Call Center Specialist, you will provide essential frontline support by managing both emergency and non-emergency calls. This role plays a vital part in ensuring safe, efficient, and timely transportation services while delivering exceptional customer service to our community.

Key Responsibilities:

• Answer, assess, and triage incoming calls in a prompt and professional manner
• Determining what the caller needs
• Prioritizing based on urgency or importance
• Routing the call to the right person, department, or resource
• Sometimes resolving simple issues on the spot
• Maintain clear, continuous communication with drivers and staff
• Accurately report safety concerns, incidents, and unusual activity
• Support a positive and professional work environment while upholding confidentiality standards

Qualifications:

• High School Diploma or GED required
• Minimum of 2 years' experience in customer service or administrative support
• Excellent communication, data entry, and problem-solving skills
• Familiarity with safety procedures, proper recordkeeping, and communication protocols

Weekend Shift

• 1 st shift 6:15 am -2:45 pm

Why Join Us?

You’ll be part of a dedicated team that prioritizes safety, collaboration, and service excellence. If you thrive in a fast-paced environment and enjoy helping others, we’d love to hear from you.

Benefits:  Health care insurance benefits available first of the month following 60 days of employment. Thirty (30) hours worked per week must be averaged in order to maintain coverage. 401k enrollment is available per the Secure Act guidelines. Earned Sick and Safe time is accrued and can be used per the State of MN guidelines.

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